Refunds and stopping

Last updated Oct 9, 2026

This page is about what a marina pays Dex Tech Apps for Dock & Slip Manager. What a boat owner pays their marina is between them and the marina: see boat owners, below.

Starting

A new marina's first 60 days are free, and no card is needed to start. A week before the free period ends, the marina's administrators are emailed what its plan will cost from then, and how to stop.

How the plan is charged

Once a month, on day 1, for that month: the marina's level at its number of slips, any paid feature it has switched on outside its level once that feature's free trial is over, and any share of fuel & store sales its level includes. Every fee Dex Tech Apps earned through the marina's own online payments since its last charge comes off, down to nothing. Settings, under Your plan, shows what the next charge comes to before it is made. Prices are on the front page.
A paid feature's free trial lasts 30 days. The administrators are emailed 3 days before it ends; switch the feature off before then and it is never charged. A feature switched off later is not charged from the next charge on.
A declined charge is tried again once a day for 5 days, and the administrators are emailed each time.
Setting the app up for a marina, when it asks us to, is charged once, on its next monthly charge after it's agreed: in the free period too, in full, with nothing earned taken off it. A marina can always set the app up itself, for nothing.

Stopping

Any time, from Settings, under Your plan: Stop our plan. There is nobody to call and no charge for stopping.
The plan runs to the end of the month you stop in. That month is charged as usual; nothing is charged after it.
Changed your mind before then? Keep our plan, on the same page.
After it ends, you have 90 days to sign in, download your records, or start again. Then the marina and everything in it are deleted, after an email a week before. What the marina paid us is kept for our own books for 7 years.
The card or bank account your plan is paid from can be removed at any time, on the same page.

Refunds

There are no refunds for part of a month, or for a month the app was there for you but not used.
Setting up is work done for you, so once it's done it isn't refunded. Stop before we start it, and it's taken off, or refunded in full if it was already charged.
Our mistakes are refunded in full: charged twice, charged after your plan ended, or charged more than Settings showed. Get in touch with us and we'll put it right, to the card or bank account it came from. Stripe usually takes 5 to 10 business days to show it there.

Boat owners

Bills are paid to the marina, not to us, and the marina is who gives money back: rent, a stay, fuel, anything else. Ask the marina.
A deposit for a stay is held on your card when you send the request. Nothing is taken unless the marina accepts. If it declines, or doesn't answer in time, the hold is released; your bank may take a few days to show it. Once accepted, the deposit goes toward your stay and is not refunded if you don't come, unless the marina chooses to.
If the marina calls off a stay it accepted, what you paid online for it is given back, the booking service fee included.
Paid twice, or something else went wrong with a payment? Ask the marina first. If you can't reach them, get in touch with us and we'll help.